Call Centre Training Programmes
We have been delivering great call centre trainings for over 25 years. All organisations have many touch points with their clients, one of the most important being your call centre. Whether that’s sales, customer service, tech support, collections, you have innumerable chances to make a great impression – or to get it badly wrong.
We can help you stack the odds in your favour, so that your customers stand a much better chance of having a very satisfying transaction with your company. We run a wide variety of call centre training programmes, tailored to fit pretty much every role in your organisation. Whatever their role, everyone needs essential customer service skills.
Call Centre Management & Leadership Training
Call Centres are an increasingly fast-moving environment. So much is expected of call centre managers and team leaders, yet they often get little or no skills training or guidance on how to manage. They frequently get promoted for being good at their original job, on the assumption that they’ll ‘pick up’ management skills as they go along. They will often resort to sticking to the figures, and shouting at people. None of this works out well.
We can train your managers and supervisors in core call centre management skills, and with further development, transform them into leaders: building brilliant teams, aiming high, coaching to succeed, and trusting and empowering their staff. This in turn will lead to greater job satisfaction all round and greater productivity, and help you transform your relationships with your Employees and your Customers. Happy and productive people will stay longer with your company.
Contact Centre Advice
Random Elements has the most comprehensive database of outsource Contact Centre providers serving the UK, giving clients objective, comparative information to help you make an intelligent, informed choice – whether you’re looking for a new provider, an M&A target, or a joint venture.
We have a vast amount of experience from both the client and agency sides of the industry. Combining this data with our proprietary profiling and bidding methodologies means we can deliver an effective selection process – and take a huge amount of time off your hands.