Customer Service Excellence

We Help Our Clients to Exceed Their Customers’ Expectations.

Customer Satisfaction

Your company will be judged against the best in class.  We’ve heard more than once – “If Amazon can do it, why can’t you?” 

And as for people now in their teens and even younger – they have grown up with smart technology all around them, and they all expect an answer now.  Now means now – not after 15 levels of IVR and endless messages telling them how important their call is.  They also have no concept whatsoever of loyalty to organisations who fail to meet their expectations.

In today’s marketplace, we all appreciate it is no longer enough to just provide a basic service to the customer any more. Companies must now provide real value for money and satisfy their customer’s expectations.  If you’re looking for a company with over 30 years of experience in running customer service training courses, look no further.

Our Customer Service Excellence Training Workshops will ensure your people develop these skills:

=

Knowing how to make a good first impression

=

Understanding how to develop an assertive communication style

=

Understanding exactly what is meant by the phrase ‘Customer Service Excellence’ in practical terms

=

Knowing how to sound like you mean what you’re saying

=

Understanding the Conversation Cycle

=

Understanding how to respond to objections

=

Developing listening skills

=

Understanding how to build rapport with a wide range of people

=

Knowing how to ask the right question at the right time – including confirming that the customer is satisfied with the solution offered

=

Understanding how to manage conflict situations

=

Understanding how the use of Positive Language helps you and the customer create trust

=

Knowing how to manage your own negative thoughts and feelings

To find out more, call us on 01536 525100 or email us from our Contact Page.