We Help Our Clients to Improve Their Revenue Management
We help our clients to improve their Revenue Management.
We all know that cash is the fuel without which businesses can quickly grind to a halt – literally. Equally, it’s essential that your customers have a positive experience of your company – even when they are being ‘chased’ for money. When these calls are handled with sensitivity and respect, and with a positive approach that works for both sides, your customers will want to stay with you. If you harass them, they will remember that too.
We began our work in arrears collection back in the 1991-92 recession. Since then we have worked with many household names – mortgage lenders, finance companies, utilities providers and local authorities.
Our methodologies encourage your staff to adopt a win-win stance, in which they and the customer arrive at an agreed payment plan – if they cannot achieve payment there and then – that is workable for both the customer and the company. We approach these sessions pretty much as we would all customer service trainings: i.e. with the focus on the ideal outcome for both the customer and the team member.