Sales

We Support Sales Teams.

Sales - The Handshake

The old cliché is true: if you can buy the same product from two different companies, you’ll buy from the company where you like the people better. And why is it that there are some sales people we happily recommend to our friends and family, while others we would not allow on the same street?

With sales training your team members can consistently deliver that outstanding experience.

They will learn how to create the key elements of a good relationship with every call: Trust, Empathy, Mutual Respect, Openness, Energy, Communication, and Responsiveness.

Who will benefit?  

Front-line staff and team leaders who deal with customer requests, enquiries and complaints daily.  By developing their understanding and skills, their job satisfaction and motivation will improve and they will have confidence to create positive outcomes for almost any situation.

Our Sales Training Workshops will ensure your people develop these skills:

=

Knowing how to make a good first impression

=

Understanding how to develop an assertive communication style

=

Knowing how to sound like you mean what you’re saying

=

Understanding the Conversation Cycle

=

Understanding how to respond to objections

=

Developing listening skills

=

Understanding how to build rapport with a wide range of people

=

Knowing how to ask the right question at the right time – including Asking for The Order

=

Understanding how to manage conflict situations

=

Understanding how the use of Positive Language helps you and the customer create trust

=

Knowing how to manage your own negative thoughts and feelings

To find out more, call us on 01536 525100 or email us from our Contact Page.