Technical Support

We Help Our Clients to Enhance Their Tech Support

Tech Support

The cliché says that if you can buy the same product from two different companies, you’ll buy from the company where you like the people better. This applies equally to the quality of after-sales service, such as you might receive from a help-desk.

With our tech help-desk training your team members can consistently deliver that outstanding experience.

They will learn how to create the key elements of a good relationship with every call: Trust, Empathy, Mutual Respect, Openness, Energy, Communication, and Responsiveness.

We take a customer service and marketing-led approach to help desk trainings; i.e. your tech support people are just as vital to the continuing happy relationship with your clients as anyone in a customer-facing role: in fact, arguably even more so.

Our Help-Desk Training Workshops will ensure your people develop these skills:

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Knowing how to make a good first impression

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Understanding how to develop an assertive communication style

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Knowing how to sound like you mean what you’re saying

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Making sure that impatient tones do not creep into your voice, especially if the customer cannot understand some of your questions and instructions

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Understanding the Conversation Cycle

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Understanding how to respond to objections

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Developing listening skills

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Understanding how to take customers through the trouble-shooting process without sounding patronising

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Understanding how to build rapport with a wide range of people

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Knowing how to ask the right question at the right time – including confirming that the customer is satisfied with the solution offered

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Understanding how to manage conflict situations

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Understanding how the use of Positive Language helps you and the customer create trust

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Knowing how to manage your own negative thoughts and feelings

To find out more, call us on 01536 525100 or email us from our Contact Page.