Telephone Skills for Small Businesses

Telephone Skills for Small Businesses

We love helping our small business clients to ‘pick up that phone’ and call their top prospects.

We wish we had a pound for every time a budding entrepreneur has said words to the effect of: “I hate picking up that “****ing phone!”  If you have a great product, and you’re sure the world wants to know about it, but you gaze at the phone with dread … look no further.  Help is at hand.

The trick is learning how simple it is to actually sound confident, even when you’re not.  Actors and singers do it at every gig, and they usually manage to fool us.  

Are you going to wait until the next time you feel confident, before picking up the phone to that important buyer?  Don’t hold your breath.

Our course will give you the following benefits:

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Knowing how to make a good first impression

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Knowing what to do to sound confident, even when you’re nervous

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Understanding how to develop an assertive communication style

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A structure for your calls to help you navigate through successfully

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Understanding the Conversation Cycle

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Understanding how to respond to objections

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Developing listening skills

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Understanding how to build rapport with a wide range of people

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Knowing how to ask the right question at the right time – including Asking for The Sale/Appointment

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Understanding how to respond to objections

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Understanding how the use of Positive Language helps you and the customer create trust

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Knowing how to manage your own negative thoughts and feelings

Further Support

We offer you a comprehensive training workshop which will cover the following, based around these Five Top Tips.  You can learn about these points by downloading the PDF from our Free Resources page:

  1. Prepare Thoroughly Before You Pick Up The Phone
  2. It Ain’t What You Say, It’s The Way You Say It …
  3. The Gate-Keeper Is Your Friend, Not Your Enemy
  4. For Heaven’s Sake, Get To The Point!
  5. What if the First 10 People You Speak To Say ‘No’ …

To find out more, call us on 01536 525100 or email us from our Contact Page.