Contact Centre Advice
Each member of our team has over 20 years of experience of the UK Contact Centre industry, on both the in-house and outsourced sides of the business. Some of us have even more … We’ve managed dozens of projects within BPO organisations, and we’ve also managed projects at BPO companies on behalf of clients.
We’ve worked on projects large and small, as diverse as helping set up First Direct in the late ‘80s to the London 2012 Olympics. Last year, we helped a local charity, with 2 people on the phones, to professionalise their customer service help-line.
We really have seen it all, the good, the bad and the very ugly indeed. We can help you make informed choices.
Learn More About Our Contact Centre Advice
Operational Consultancy and Interim Management
An integral part of our work consists of ‘putting our money where our mouth is’: i.e. running a client’s contact centre for a period of time. Or we can simply visit your operation for a few days and look under the bonnet.
At Random Elements, we develop and support strategic thinking and operational delivery for both outsourcing buyers and Outsourcing Service Providers.
Help to Find an Outsourced Contact Centre
We’re like Match.com, except we bring together clients and providers.
Buying or Selling a Contact Centre
We advise outsourcers looking to enter new markets, investors aiming to enter the Contact Centre and BPO sector, and outsourcers looking to realise value for what they have built.
About the Outsource Database
Providers appreciate us because we only ever come to them with well-qualified leads, and clients enjoy working with us because we take away much of the stress of finding and qualifying new partners.